Reviews from our customers

The service team was efficient and exceeded expectations.

The team provided timely service with no delays.

Great customer Service, good and clean rooms. Best and tasty breakfast choices. Waiters were great and helpful. Proximity to a night Club and good Cafe. Great Overall experience. Coming from a Uk resident.

Courteous staff and service that met all my needs.

Reliable service that met all my expectations.

Excellent service with great attention to detail.

You are very good.services especially for the lady receptionist she knows her work. Regards

The service was smooth and handled with professionalism.

★★★☆☆

Nice swimming pool area but the changing room need unclogging, there is stagnant water. 👍🏾

I was impressed by the team’s attention to detail and care.

I just love this place

The amazing view of the rooftop really worth it and the staff are very kind and generous

The service was smooth and handled with professionalism.

I loved their breakfast 😋

Service quality The hotel receptionist Mercy was very friendly and helpful, she resolved my issues promptly. Regarding the hot and sunny weather conditions in Mombasa ,when I checked in, the hotel room temperature was very conducive I felt relaxed and slept comfortably. Cleanliness The bathroom was spotless, but I found the safe box was not functioning and hangers for clothes was not available. Room comfort The bed was spacious and comfortable, but the room wall colour needed some improvement. Location The hotel is conveniently located at the heart of Mombasa city. The online price advertised did not match ( Deal 3700) before I checked in and did not conform with what was charged at the front office. Final thought I would recommend it for short stays but not for long vacations. ,  

The service experience was positive and met all expectations.

Well recieved, I would definitely spend here next time am in Mombasa. Staff are cordial right from restaurant, receptionists, landry team and even cleaner.

Room very stuffy with unpleasant smell.

Your services is declining in terms cleanness, poor customer service and low quality breakfast